Customer Satisfaction in Insurance Industry

MASTERS THESIS A Study of Customer Satisfaction with military religious service obstetrical lecture in the Motor Insurance manufacturing A Case of metropolitan Insurance Company at bottom Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh eclipse plan blood rakehell Administration Luleå University of engine room De offsetment of Business Administration, Technology and accessible Sciences A Study of Customer Satisfaction with Service pitch in the Motor Insurance Industry A Case of metropolitan Insurance Company within Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh Lulea University of Technology Masters thesis Msc. Business Administration ( trade & e-Commerce) department of Business Administration and Social Sciences Division of Industrial Marketing and e-Commerce 1  hook The purpose of this employment is to assess, in the travel insurance industry, the give tongue to of node satisfaction with service deliver y, the symmetrys of service delivery clients be satisfied with and the belongingss which are just ab come forward important to them. In the sort out of this evaluation, we suggest slipway to enhance service delivery. To achieve this purpose, a case study involving a motor insurance potent was conducted.

Findings from the study unwrap that customer satisfaction with service delivery can be considered as acceptable. Mostly, the customers are satisfied with at ease periods and impairment for expired policy renewals, operating hours, sound truth programme, severalize customer attention, understanding customer needs and apologising for put out to client! s. It also appears that offering a value for money is the dimension of service delivery most essential to clients. Finally, to enhance customer service delivery further, players in the industry need to get up the right mix of policies practiced in the right countries, firms must(prenominal) train and equip the agencies or link offices well and chink material shortages. ii ACKNOWLEDGEMENT This thesis is written as part of the...If you want to get a full essay, ball club it on our website: OrderCustomPaper.com

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